Terms and conditions of use

By using this website you agree to be bound by these Terms & Conditions.

We reserve the right to update, change and amend these Terms & Conditions from time to time by updating this posting.


Our prices are quoted in Pound Sterling if you are an overseas customer we recommend you contact your credit or debit card supplier for their exchange rates as these are the rates you will be paying when purchasing.

We reserve the right to amend prices without prior notice.


All prices and charges displayed on Scarboroughs Limited online catalogue exclude VAT. 

VAT is chargeable on all products and services, only the following exclusions apply.

* Books are VAT exempt
* Sales to non-EU countries and Channel Islands.
* Sales to EU countries where a valid VAT number is supplied at time of ordering.

Where a valid VAT exemption certificate can be provided, we would recommend you 
contact us by phone in this instance.


If you have any queries regarding any of our products listed or are searching for specific items particular to your requirements, please contact us before placing your order, we are only too glad to help and it could help avoid disappointment.


Although infrequent we reserve the right to change, modify, substitute or remove without notice any information on this site from time to time. Prices, goods and availability of goods are subject to change at any time.

Products are to be used only for the purpose for which they are designed.

We try to ensure that all information on this site is accurate; however, occasionally errors can occur. If we find an error in the price or description of a product we may cancel your order at any time up to the point we send your product(s) to you. We will contact you to ask if you wish to proceed with your order at the amended price or description or if you would prefer to cancel it.


If an item is out of stock we will contact you to advise the time delay and offer an alternative where one is available.


Items in our clearance section are non refundable and not returnable unless there is a specific manufacturing fault or they have been damaged in transit. As much information as possible is provided about the products and by offering to purchase an item in our clearance section then Scarboroughs will assume you have accepted the description of the goods. 


Discounts will only be available on order values over the amount stated in the offer, if a value has been stated.

Discount codes are not valid beyond the expiry date.

Only one discount code can be used per customer per transaction.

We reserve the right to discontinue a discount code at any time including prior to the stated expiry date.

Some items such as Starter Packs are not discountable.


These Terms and Conditions together with our Shipping & Returns and our Privacy & Security statements do not affect your statutory rights and in all cases English law shall apply.


To be eligible to purchase items from this site you need to be either a qualified Acupuncturist, a therapist trained in acupuncture or dry needling techniques, a therapist trained to use the equipment being purchased, a student in training to use equipment purchased from this site, or a patient who has been shown how to self-treat by a qualified professional. By offering to purchase from this site you represent to us that you are eligible to purchase.


Where links have been provided to third party sites and linked information that we believe may be of interest to you, Scarboroughs Ltd are not responsible for, or liable in respect, of either the contents or your use of these third party sites and linked information.


It is against the law to use another person's personal and financial detail to obtain goods or services, Scarboroughs Limited may pass details to the Police if they believe illegal activity has occurred.


Please ensure that when placing your order that all your supplied contact and delivery details are correct. You agree that you can be contacted by phone and / or by email.

If a parcel is lost after despatch due to incorrect delivery information supplied by you then you are liable for any costs that relate to the missing parcel.


Scarboroughs Limited accepts most major credit and debit cards, please note we do not accept American Express. Payment can also be made by Pay Pal but only if you have a Pay Pal account.

All on-line payments are processed through Sage Pay and all credit and debit cards are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

If your order is split because some items are not in stock we will charge your credit card or Pay Pal account the full value of your goods including the items placed on back-order when the first items are despatched.